Frequently Asked Questions
Products
- What are your candles made from?
Our candles are hand-poured using premium wax blended with high-quality fragrance oils to ensure a clean, long-lasting burn.
- How long do your candles burn?
Burn times vary by size, but our candles are crafted to maximise scent throw and longevity. Check individual product listings for specific burn times.
- Are your products safe for sensitive skin?
Our bath bombs and perfume oils are formulated with care, but we recommend checking the ingredient list on each product if you have known sensitivities or allergies.
- How do I use the Shake & Vac?
Sprinkle evenly over dry carpet, leave for 5–30 minutes, then vacuum thoroughly. Visit our Shake & Vac Care Instructions page for full details.
- Are your perfume oils long-lasting?
Yes! Our perfume oils are highly concentrated for a rich, lasting scent. A little goes a long way.
Orders & Shipping
- How long will my order take to arrive?
Please refer to our Shipping & Returns page for current delivery timeframes.
- Can I track my order?
Yes — once your order is dispatched, you’ll receive a tracking link via email.
- Do you ship internationally?
Please check our Shipping & Returns page for up-to-date shipping destinations and rates.
Returns & Refunds
- What is your return policy?
Please visit our Shipping & Returns page for full details on our returns and refund process.
Still have questions?
We’d love to hear from you. Get in touch and we’ll get back to you as soon as possible.